Replacement/Refund Policy
Replacement/ Refund Eligibility criteria:
| Product | Issues | Eligible for refund / replacement? | Timeline to ask for refund / replacement |
| Products in new hire kit | Defective or damaged | Replacement by Offiga | Within 24 hrs of receiving new hire kit |
| Electronics on swag store | Defective or damaged | Refund / replacement by Offiga | Within 48 hrs of receiving swag order |
| Apparel on swag store | Defective or damaged | Refund / replacement by Offiga | Within 48 hrs of receiving swag order |
| Apparel on swag store | Need a different size or don’t like the design/fit | No refund / replacement / exchange possible | – |
| Products other than apparel & electronics on swag store | Defective or damaged | Refund / replacement by Offiga | Within 48 hrs of receiving swag order |
Requesting a refund/replacement:
If eligible for refund/replacement as per table above,
- Email our customer support team at rippling_swagsupport@offiga.com within the timeline mentioned above, providing your order number and a description of the issue.
- We will assess the request and confirm next steps to you within 3 working days of receipt of your email.
- In case you are requesting replacement of any product in new hire kits, you would also have to submit the defective/damaged product at the Trillium office reception (Block I&J).
Refund processing time:
- You can expect the refund to reflect in your Offiga swag store account within 7 working days post our confirmation over email.
Replacement processing time:
- You can expect to receive your replacement product within 3 weeks post our confirmation over email.
- In case you are requesting replacement of any product in new hire kits, you would also have to submit the defective/damaged product at the Trillium office reception (Block I&J) and your replacement product will be dispatched post that.